Characteristics of Great Managers

By Danielle Birchard

People all have different reactions when they hear their manager’s name mentioned. They may remember a report that is due soon, think of a hundred questions they need answered, muster the courage to ask for something, want to share their latest business victory, or run and hide. Managers can play important roles in the business world, but there are several traits that they should have to help their teams thrive. 

It is important to be a good communicator. Do not shut people out when they need to be involved, keep the lines of communication wide open. Communication about project expectations, deadlines, holes in plans, performance issues, customer feedback, budgets, potential setbacks, new regulations, the vision of the company/department/team. Only invite people to meetings if they are involved in the subject matter. If the meeting could be an email, ensure that no one’s time is wasted. 

Be intentional about listening to their ideas, concerns, problems, and triumphs. Celebrate their victories and jump in however you can when they are overwhelmed. If you cannot offer your own time, ensure that they have the resources they need to not feel overloaded with work. If an employee is overwhelmed with no end in sight, they will soon be looking for a new manager in a new job that will help them when they need it. Also, ensure that you understand what they are saying. Repeat key details, ask questions, request more specifics when needed. Clarity in understanding a problem or new idea will allow the solutions to be formed quickly and will make employees feel seen and heard. 

Make sure that feedback is consistent. If a mistake is made, deal with it quickly in a private manner that does not bring embarrassment to the individual. And when they do well, be sure that they are praised for it. Every employee responds to praise differently, they might not like a shoutout at a team meeting, but quick email saying that they are doing a great job, that could mean a lot. And be sure to also ask for feedback on yourself and the company. Knowing that their opinion is valued and appreciated means a lot.